FAQ

Order

Once you have found an item you wish to purchase, simply click the “Add To Cart” button on the product page and the item will be added to your bag.
Your bag is always on the top right of the screen and will contain all the items you have added to your cart. You can continue shopping and ass as many items as you want before checking out.
When you are ready to check out and complete your order, click the bag in the top right corner of the screen. Before you enter your details, you can calculate the shipping cost by entering your country and post code and pressing the “Calculate Shipping” button at the bottom of the screen.
You can also leave a note where it says Special Instructions.
Once you are happy with all the items in your cart and the shipping cost press the “Checkout” button.
Now you will see the Customer Information page, enter your details and proceed through to the Shipping Method and Payment Method pages by entering the necessary details and your order will be placed.

Yes, we do. Contact us on 0121 2362322 or email us at sales@emartbuy.co.uk

Delivery

For more information on delivery and shipping costs, please visit our DELIVERY PAGE.

We process all orders within 1 day and ship them through trusted and reputable courier companies.
Delivery times will vary based on your location.

For more information about delivery times please visit our DELIVERY PAGE.

Payments

You can pay for your order using credit cards (VISA, Mastercard, American Express). You can also use debit cards.

If your payment transaction fails, please contact our Customer Service Team immediately on 0121 2362322 or email us at sales@emartbuy.co.uk

Order Status

You will get an order confirmation email shortly after you place the order. If you do not get the order confirmation email, please get in touch with us immediately on 0121 2362322 or email us at sales@emartbuy.co.uk

Once your order has been dispatched you will receive an email.

Returns & Exchange

Orders once placed cannot be cancelled as we start processing the order as soon as it is received. Exceptions can be made at the sole discretion of Emartbuy. Please contact us quickly if you want to cancel, or modify your order. Any changes can only be made before the order is shipped.

Returns Policy

We will accept any unused product in its original packing within 7 days of delivery.

If you have received the wrong item or the item is damaged, please contact us on 0121 2362322 or email us at sales@emartbuy.co.uk

For more information about returns please visit our RETURNS PAGE.

The customer pays the return shipping charges. We do not reimburse the shipping charges.